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Lean six sigma for service

George, Michael L.

Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions - New York McGraw Hill 2003 - xiv, 386p. 25cm

ISBN: 0071418210

Subjects--Topical Terms:
TRADACTION
SIXSIGMA
QUALITY

Dewey Class. No.: 658 / GEO

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