Service management
Fitzsimmons, James A.
Service management operations, strategy and information technology - 4th - Boston McGraw-Hill 2005 - xiv,695p. 25cm
0072982306
MANAGEMENT
658 / FIT
Service management operations, strategy and information technology - 4th - Boston McGraw-Hill 2005 - xiv,695p. 25cm
0072982306
MANAGEMENT
658 / FIT
