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Making customer service happen

Lake, Neville

Making customer service happen a simple and effective guide to achieving unbellevable customer satisfaction while reducing your costs - Warriewood Business Publishing 2006 - xi, 112p. 23cm.

ISBN: 9781875889518

Subjects--Topical Terms:
Customer Satisfaction
Understanding customers
Service Strategy
Delivering Service
Service Processes
Worksheets
Worksheets

Dewey Class. No.: 658.812 / LAK

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