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Customer relationship management

Roberts - Phelps, Graham

Customer relationship management how to turn a good business into a great one - New Delhi Viva Books 2003 - viii, 230p. 21cm.

ISBN: 8176493600 9788176493604

Subjects--Topical Terms:
Customer relations
Customer care
Customer relationship
Management
Marketing

Dewey Class. No.: 658.812 / ROB

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