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Total quality management and operational excellence

Oakland, John S.

Total quality management and operational excellence text with cases - 4th. - London Routledge 2014 - xxiv, 530p. 25cm.

ISBN: 9780415635493

Subjects--Topical Terms:
Change management
Performance
Self assessment
Human resource management
Communication

Dewey Class. No.: 658.4013 / OAK

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