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Managing and mortivation contact center employees

Managing and mortivation contact center employees tools and techniques for inspiring outstanding performance from your frontline staff - New Delhi Tata Mcgraw-Hill 2003 - xvii, 296p. 23cm.

ISBN: 9780070587298 0070587299

Subjects--Topical Terms:
Customer relations
Sales management
Employee Motivation
Leadership skills
Employee training

Dewey Class. No.: 658.812 / MAN

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