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Kaizen strategies for coustmer care:

Wellington, Patricia

Kaizen strategies for coustmer care: how to create a powerful customer-care program and make it work - London Pitman pub 1995 - xiii, 235p. 24cm.

ISBN: 9788178081427 8178081423

Subjects--Topical Terms:
Customer care
Employee
Marketing
Customer service

Dewey Class. No.: 858.812 / WEL

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