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Managing quality: a practical guide to customer satisfaction

Murthy, D.B.N.

Managing quality: a practical guide to customer satisfaction - New Delhi Response Books 1999 - 226p. 21cm.

ISBN: 9780761993063

Subjects--Topical Terms:
Quality management
Policy making
Planning
Executive management
Cunsumer satisfaction

Dewey Class. No.: 658.4013 / MUR

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