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It's the customer, stupid! :

Aun, Michael.

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused Michael Aun. - Hoboken, N.J. : Wiley, c2011. - xviii, 235p. : 24 cm.

Includes index.

ISBN: 9780470907399 (cloth) 0470907398 (cloth)

Subjects--Topical Terms:
Customer services.
Customer relations--Management.
Client feedback
Immediate solution for respond
Customer achivement

Dewey Class. No.: 658.812 / AUN

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