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Service quality dimensions leading to customer satisfaction:

Sathkumara, S.M. Kusumsiri

Service quality dimensions leading to customer satisfaction: a case study in DFCC Vardhana bank - Kuliyapitiya: Wayamba University of Sri Lanka, 2010 - xvii, 227p.; 30cm.

Subjects--Topical Terms:
Finance
Marketing
Customer satisfaction

Dewey Class. No.: 009 / PGDBM

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