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Assessment of factors influencing customer satisfaction upon operational services:

Gunawardana, A.P.

Assessment of factors influencing customer satisfaction upon operational services: with special reference to national water supply and drainage board - Kuliyapitiya: Wayamba University of Sri Lanka, 2007 - iv, 94p.; 30cm.

Subjects--Topical Terms:
Service gaps
National water suppy & drainage board
Customer satisfaction

Dewey Class. No.: 027 / PGDBM

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