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Analysis of factors causing operational performance in the divisional secretariats towards service delivery satiscation

Ranasinghe, B.P.B

Analysis of factors causing operational performance in the divisional secretariats towards service delivery satiscation - Kuliyapitiya: Wayamba University of Sri Lanka, 2010 - xiii, 144p.; 30cm

Subjects--Topical Terms:
Customer expectation
Customer satisfaction
Employee commitment
Employee motivation

Dewey Class. No.: 017 / MBA

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