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The impact of service quality on customer satisfaction in the public sector passenger transport industry in Sri Lanka

Jayantha, G.P.H.

The impact of service quality on customer satisfaction in the public sector passenger transport industry in Sri Lanka - Kuliyapitiya: Wayamba University of Sri Lanka, 2013 - x,97p.; 30cm

Subjects--Topical Terms:
Service marketing
Transport industry
Service quality
Public sector
Customer satisfaction

Dewey Class. No.: 029 / MBA

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