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A study on service quality and customer satisfaction with special reference to state commercial banks in Mannar District

Ravel, Leenus Rex Siron

A study on service quality and customer satisfaction with special reference to state commercial banks in Mannar District - Kuliyapitiya: Wayamba University of Sri Lanka, 2012 - xiii, 112p.; 30cm

Subjects--Topical Terms:
Service quality
Commercial banks
Banking customers

Dewey Class. No.: 056 / PGDBM

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