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Customer satisfaction on service delivery at customer care centre of National Water Supply and Drainage Board (NWSDB)

Wijekoon, P.M.L.C.

Customer satisfaction on service delivery at customer care centre of National Water Supply and Drainage Board (NWSDB) - Kuliyapitiya: Wayamba University of Sri Lanka, 2009 - xiv, 135p.; 30cm

Subjects--Topical Terms:
NWSDB
Customer satisfaction
Service quality
Service delivery

Dewey Class. No.: 060 / PGDBM

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