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Comparative study determining service quality (SQ) in retail bank:

Karunarathna, K.A.Ajith

Comparative study determining service quality (SQ) in retail bank: state bank vs private bank (in Colombo District) - Kuliyapitiya: Wayamba University of Sri Lanka, 2012 - xviii, 235p.; 30cm

Subjects--Topical Terms:
Customer behavior
Banks
Customer needs
Service quality

Dewey Class. No.: 090 / PGDBM

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