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Impact of operational service quality towards customer satisfaction:

Thilakarathne, G.M.

Impact of operational service quality towards customer satisfaction: with special reference to National Water Supply & Drainage Board - Kuliyapitiya: Wayamba University of Sri Lanka, 2013 - xv, 117p.; 30cm

Subjects--Topical Terms:
Customer satisfaction
Customer perception
Service satisfaction

Dewey Class. No.: 111 / PGDBM

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