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Analysis of factors of service dimension towards service quality

Pathirana, W.P.N.V.K.

Analysis of factors of service dimension towards service quality - Kuliyapitiya: Wayamba University of Sri Lanka, 2012 - xi, 118p.; 30cm

Subjects--Topical Terms:
Servqual
Public sector hospitals
Customer satisfaction
Service quality

Dewey Class. No.: 115 / PGDBM

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