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A study on factors influencing customer satisfaction on the services offered by the administration of the national universities of Sr Lanka

Upananda, D.D.

A study on factors influencing customer satisfaction on the services offered by the administration of the national universities of Sr Lanka - Kuliyapitiya: Wayamba University of Sri Lanka, 2013 - xii,133p.; 30cm

Subjects--Topical Terms:
Definition of quality
Service quality
Service marketing concept
Customer satisfaction
National universities

Dewey Class. No.: 034 / MBA

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