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Impact of service quality on customer satisfaction in hotels

Kumarathunga, H.M.Upathissa

Impact of service quality on customer satisfaction in hotels - Kuliyapitiya: Wayamba University of Sri Lanka, 2015 - xii, 105,[11]p.; 30cm

Subjects--Topical Terms:
Service quality
Employees
Customer satisfaction
Managers
Hotel field

Dewey Class. No.: 051 / MBA

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