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Analysis of factors of service quality dimension towards customer satisfaction:

Rohan, K.P.C.

Analysis of factors of service quality dimension towards customer satisfaction: with special reference to government sector banks in Kurunegala District, Sri Lanka - Kuliyapitiya: Wayamba University of Sri Lanka, 2015 - x, 98p.,[11]; 30cm

Subjects--Topical Terms:
Customer demand
Service quality
Banking industry
Bank management
Government sector banks

Dewey Class. No.: 136 / PGDBM

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