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Impact of service quality dimension on customer satisfaction with special reference to the managers views of C.E.B. customer service centers in a few selected areas in Gampaha District

Haputhanthri, R.K.

Impact of service quality dimension on customer satisfaction with special reference to the managers views of C.E.B. customer service centers in a few selected areas in Gampaha District - Kuliyapitiya: Wayamba University of Sri Lanka, 2014 - 123p.; 30cm

Subjects--Topical Terms:
Customers
Relationship marketing
Customer satisfaction

Dewey Class. No.: 159 / PGDBM

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