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Impact of service quality dimension towards customer satisfaction with special reference to finance companies in Sri Lanka

Bandara, G.H.A.C.W.

Impact of service quality dimension towards customer satisfaction with special reference to finance companies in Sri Lanka - Kuliyapitiya: Wayamba University of Sri Lanka, 2016 - xi, 101p.[xiii]; 30cm

Subjects--Topical Terms:
Perceived quality
Service delivery concepts
Customer experience

Dewey Class. No.: 181 / PGDBM

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