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Impact of service quality dimension toward customer satisfaction with special reference to Bank of Ceylon

Jayarathne, E.M.

Impact of service quality dimension toward customer satisfaction with special reference to Bank of Ceylon - Kuliyapitiya: Wayamba University of Sri Lanka, 2015 - xiv, 117p. ix; 30cm

Subjects--Topical Terms:
Customers response
Service assurance
Customer satisfaction

Dewey Class. No.: 211 / PGDBM

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