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Impact of service quality dimensions on the satisfaction of clinical patients of teaching hospitals in the North Western and Central Provinces of Sri Lanka

Gunasinghe, P.M.P.

Impact of service quality dimensions on the satisfaction of clinical patients of teaching hospitals in the North Western and Central Provinces of Sri Lanka - Kuliyapitiya: Wayamba University of Sri Lanka, 2018 - xii, 103p.; 30cm

Subjects--Topical Terms:
Service assurance
Service empathy
Teaching hospitals
Service tangibles

Dewey Class. No.: 292 / PGDBM

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