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How to profitably delight your customers (Record no. 58048)

MARC details
000 -LEADER
fixed length control field	00512 a2200205 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9781855733817
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812
Item number	MAT
090 ## -
--	31545
--	55762
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Mather, Hal
245 ## - TITLE STATEMENT
Title	How to profitably delight your customers
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	Oxford
Name of publisher, distributor, etc	Butterworth
Date of publication, distribution, etc	2001
Date of manufacture	2001
300 ## - PHYSICAL DESCRIPTION
Extent	x, 185p.
Dimensions	23cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Manufacturing
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Customer Services
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Consumer Satisfaction
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Customer
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Market
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Industry
--	Industry
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	Schedule Reference Materials

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Cost, replacement price	Price effective from	Koha item type
				Schedule Reference Collection	Main Library	Main Library	Reference Section	20/11/2015		658.812MAT	37000	28/08/2017	0.00	31/10/2016	Schedule Reference Materials