Creating customer delight the how and why of crm

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Publication details: New Delhi Response books 2005 2005Description: 154p. 20cmISBN:

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	Lending Materials	Main Library Lending Section		Lending Collection		658.812SET (Browse shelf(Opens below))					Available			22738
	Lending Materials	Main Library Lending Section		Lending Collection		658.812SET (Browse shelf(Opens below))					Available			22739

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