Pay attention how to listen, respond, and profit from customer feedback
Publication details: New jersey John wiley 2010 2010Description: xvi, 205p. 24cmISBN:- 9780470563557
- 658.812 THO
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| 658.812SUC Successful service management | 658.812THE The ultimate CRM handbook: | 658.812THO Pay attention | 658.812THO Pay attention | 658.812WEL Kaizen strategies for winning through people | 658.812WOO Customer communications 1999-2000 | 658.812ZIK Customer relationship management |
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