Yates, Rochelle <br/><br/>
A librarian's guide to telephone reference service 

 - Hamden:  Library Professional,  1986 
 - 136p.;  21cm. 
<br/><br/><label>ISBN: </label>0208020837 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Operations of libraries
<br/><br/><label>Dewey Class. No.: </label>025.52028  / YAT