George, Michael L.  <br/><br/>
Lean six sigma for service   how to use lean speed and six sigma quality to improve services and transactions  

 - New York  McGraw Hill  2003 
 - xiv, 386p.  25cm 
<br/><br/><label>ISBN: </label>0071418210 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TRADACTION<br/>SIXSIGMA<br/>QUALITY
<br/><br/><label>Dewey Class. No.: </label>658  / GEO