00400    a2200133   4500020001500000082001300015100002400028245011500052260003800167300002100205650001500226650001300241650001200254  a0071418210  a658bGEO  aGeorge, Michael L.   aLean six sigma for service bhow to use lean speed and six sigma quality to improve services and transactions   aNew YorkbMcGraw Hillc2003g2003  axiv, 386p.c25cm  aTRADACTION  aSIXSIGMA  aQUALITY