00475 a2200169 4500 0071418210 658 GEO 4167 5192 George, Michael L. Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions New York McGraw Hill 2003 2003 xiv, 386p. 25cm TRADACTION SIXSIGMA QUALITY SR 33123 33123 0 0 0 0 SRC MAIN MAIN REF 2008-08-21 0 658GEO 23711 2017-08-29 00:00:00 0.00 2016-10-31 SR