TY  - GEN
AU  - George, Michael L. 
TI  - Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions 
SN  - 0071418210
U1  - 658 
PY  - 2003///
CY  - New York
PB  - McGraw Hill
KW  - TRADACTION
KW  - SIXSIGMA
KW  - QUALITY
ER  -