00277    a2200097   4500020001400000082001300014245006100027260005400088300002200142650001500164  a159139286  a658bMAN  aManagers toolkitbthe 13 skills managers need to succeed  aBostonbHarvard Business School Pressc2004g2004  axvii, 328p.c24cm  aMANAGEMENT