00356    a2200133   4500020001500000082001500015100002500030245005700055250000900112260003100121300002200152650002900174700001900203  a0256194068  a658.5bSCH  aSchonberger, Richard  aOperations management  bcustomer-focused principles  a6th.  aChicagobIrwinc1997g1997  axii, 723p.c27cm.  aMANAGEMENT OF PRODUCTION  aKnod, Edward M