Schmenner, Roger W. <br/><br/>
Service operations management 

 - New Jersey  Prentice-Hall  1995 
 - xiii, 406p.  24cm 
<br/><br/><label>ISBN: </label>002406811x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658  / SCH