00350    a2200109   4500020001500000082001700015100001800032245009500050260005400145300002100199650002000220  a1591397758  a658.406bCOH  aCohen, Dan S.  aThe heart of change field guidebtools and tactice for leading change in your organization  aBostonbHarvard Business School Pressc2005g2005  axv, 237p.c23cm.  aMANAGING CHANGE