TY - GEN AU - Quinn, Rober E. AU - Megrarh, Michael R. AU - Faerman, Sue R. AU - Thompson, Michael P. TI - Becoming a master manager : a competency framework SN - 047136178x U1 - 658.406 PY - 2003/// CY - America PB - John Wiley & sons KW - MANAGING CHANGE ER -