TY  - GEN
AU  - Besterfield, Dale H.
AU  - Besterfield - Sacre, Mary
AU  - Besterfield - Michna, Carol
AU  - Besterfield, Glen H
TI  - Total quality management 
SN  - 0131228099
U1  - 658.562 
PY  - 2003///
CY  - New  Jersey
PB  - Pearson Education
KW  - MANAGEMENT
KW  - PRODUCT CONTROL PACKAGING
KW  - QUALITY CONTROL
KW  - MANAGEMENT OF PRODUCTION
ER  -