TY - GEN AU - Finnigan, Jerome P. TI - The manager's guide to benchmarking: essential skill for the new competitive-cooperative economy SN - 0787902799 U1 - 658.562 PY - 1996/// CY - San Francisco PB - Jossey Bass KW - MANAGEMENT OF PRODUCTION KW - PRODUCT CONTROL PACKAGING KW - MANAGEMENT KW - QUALITY CONTROL ER -