00286    a2200109   4500020001500000082001700015100001600032245004900048260003600097300002300133650002000156  a0333987977  a658.406bHAY  aHayes, John  aThe theory and practice of change management  amacmillanbPalgravec2002g2002  axiii, 216p.c24cm.  aManaging Change