00285    a2200109   4500020001500000082001700015245002900032260005300061300001700114440002400131650002000155  a1591395038  a658.406bMAN  awhen change comes undone  aBostonbHarverd Busines School Pressc2004g2004  a180p.c21cm.  aManagement dilemmas  aMANAGING CHANGE