TY - GEN AU - Pande, Peter S. AU - Cavanagh, Roland R. AU - Neuman, Robert P. TI - The six sigma way team fieldbook: an implementation guide for process improvement teams SN - 0071373144 U1 - 658.3128 PY - 2002/// CY - New York PB - McGraw - Hill KW - ELEMENTS OF PERSONAL MANAGEMENT ER -