TY  - GEN
AU  - Keys, Terrance
AU  - Zeff, Andrew R,
TI  - How to be a successful technical trainer: core skills for instructor certification
SN  - 007044496x
U1  - 658.312404 
PY  - 2000///
CY  - New York
PB  - McGraw - Hill
KW  - Elements of personal management
ER  -