00326    a2200121   4500020001500000082001800015100001600033245005400049260003200103300002200135440002400157650002300181  a1861970552  a658.4013bNEE  aNeely, Andy  aMeasuring business performancebwhy, what and how  aLondonbProfilec2001g2001  aiii, 208p.c23cm.  aThe Economist Books  aQUALITY MANAGEMENT