TY  - GEN
AU  - Goetsch, David L.
AU  - Davis, Stanley B.
TI  - Quality management: introduction to total quality management for production, processing and services
SN  - 0130933872
U1  - 658.4013 
PY  - 2003///
CY  - New Jersey
PB  - Pearson Education
KW  - QUALITY MANAGEMENT
ER  -