Burton, Noel <br/><br/>
How to manage the I.T. helpdesk 

 - Oxford  Butterworth - Heinemann  1997 
 - xiv, 220p.  25cm. 
<br/><br/><label>ISBN: </label>0750638117 
<br/><br/><label>Subjects--Topical Terms: </label><br/>STRATEGIC MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.4038  / BRU