TY  - GEN
AU  - Katsh, Ethan
AU  - Rifkin, Janet
TI  - Online dispute resolution: resoling conflicts in cyberspace
SN  - 0787956767
U1  - 347.090285 
PY  - 2001///
CY  - San Francisco
PB  - Jossey - Bass
KW  - DISPUTE RESOLUTION
ER  -