00330    a2200109   4500020001500000082001800015100003000033245006200063260003500125300002500160650003500185  a3540200193  a658.4038bHAN  aHolsapple, Clyde W. eed.  aHandbook on knowledge managenment 2bknoeledge directions  aNew YorkbSpringerc2004g2004  axxxvii, 736p.c23cm.  aManagement Information Systems