00382    a2200121   4500020001500000082001800015100002100033245007400054260005400128300002100182650003500203700002200238  a1578511240  a658.4038bPFE  aPfeffer, Jeffrey  aThe knowing doing gapbhow smart companies turn knowledge into action  aBostonbHarvard Business School Pressc2000g2000  axv, 314p.c23cm.  aManagement Information Systems  aSutton, Robert I.